Return Policy

At TIMERAX, we are dedicated to providing our customers with high-quality products and outstanding service. However, we recognize that there may be instances where a return is required. To ensure a smooth and transparent process, we have outlined our return policy in detail below:

1. Eligibility for Returns

Customers are eligible to initiate a return within 10 days of receiving their product. To proceed with a return, it is mandatory to first contact our Customer Service Team to discuss the issue and obtain a formal confirmation. Returns will only be accepted after proper communication and confirmation from our customer service representatives.

The product being returned must meet the following conditions:

It must include all original items that were provided in the box at the time of delivery. This includes, but is not limited to, accessories, warranty cards, instruction manuals, and packaging.

The product and all its components must be in optimal condition, free of any damage, scratches, or signs of misuse.

Failure to meet these conditions may result in the return being denied or additional fees being applied.

2. Inspection and Refund Process

Once the returned product is received, our team will perform a thorough inspection to ensure that the return complies with our conditions. The following scenarios will apply based on the results of the inspection:

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If the product meets all return conditions and any issue with the product is confirmed to be a manufacturing defect or an error caused by our company, a full refund or replacement will be issued.Refunds will be processed within 30 days from the date the return is approved.

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If, upon inspection, it is determined that the product malfunction or damage occurred due to customer misuse, mishandling, or improper use, the refund request will be denied. In such cases, the product will be returned to the customer’s address, and the customer will bear all return shipping costs.

Please note that our company will not be responsible for any product damage caused by the customer during use, improper handling, or unauthorized modifications.

3. Shipping Damages

We take every precaution to ensure that our products are securely packaged before shipping. However, our company is not liable for damages incurred during transit by the shipping carrier.

If you receive a product that has been damaged during shipping, you must contact the shipping company directly to resolve the matter. We recommend documenting the damage immediately upon receipt and filing a claim with the carrier. Our customer service team will assist with providing any necessary documentation, but the responsibility for resolving shipping-related damages lies solely with the customer and the shipping carrier.

4. Return Instructions

To facilitate a smooth return process, please follow these steps:

Contact our Customer Service Team to explain your issue and obtain confirmation for the return. Returns sent without prior approval will not be accepted.

Ensure the product is packaged securely and includes all original items as specified above.

Use a reliable shipping service with tracking to return the product to the designated address provided by our team. We recommend purchasing insurance for your return shipment to protect against loss or damage during transit.

The customer is responsible for all return shipping costs, unless the return is due to a manufacturing defect or error made by our company.

5. Additional Considerations

Returns initiated beyond the 10-day return window will not be accepted.

Any unauthorized return shipments will not be processed or refunded.

At TIMERAX, we value your trust and are committed to addressing your concerns promptly and fairly. If you have any questions regarding this return policy or need assistance with a return, please don’t hesitate to contact our Customer Service Team.